2011 Survey of Agent-Carrier Relationships
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Channel Harvest Research is
rolling out its fourth major project in the Independent Agency System—a
comprehensive survey of agents’ attitudes about various aspects of working with
insurance carriers.
Despite lingering economic
issues and a prolonged soft market, winning insurance carriers in the
Independent Agency System are maintaining books of business—and even growing.
How are they doing that? In part, these carriers have a keen understanding of
what drives placement decisions by their key sales force: independent agents
and brokers. They seek out actionable information on agents’ perceptions and
priorities. And with that knowledge they can leverage relationships to drive
new and renewal business.
Where do insurance companies
get authentic information about agent priorities? Internal company surveys are
limited: You can’t get the perspective of the broader agency community, and you
don’t see your company vis-à-vis your competitors. Plus, respondents typically
are more candid when responding to independent, third-party research.
The 2011 Channel Harvest Survey will
provide the insight you need—and with more candor and objectivity than internal
company research.
This study will dive deeply
into specific actions carriers can take to earn more business from agents, by
exploring what really matters to them, which carriers are superior in various
areas, and exactly what makes them break out from the pack.
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